Awareness
Client
Matt is 19 years old and he is a economics student. He promises himself that he will spend his free time in a more active way, preferably with friends. He decided that he is going to invite his friends to a trampoline park.
Manager of a Trampoline Park
Robert is 36 years old, and recently has been a manager of a trampoline part. He has noticed that from some time he has a problem managing his facility. What is more, clients start to complain about the prolonging process of buying tickets. Having consulted with the owner he decided that he will introduce JUMPMANAGER in his park.
Follow Client’s purchasing path
Which trampoline park?
Research among friends and online research
Friends and family is the first place where a Client looks for an opinion about a good trampoline club. Next source of knowledge is the Internet.
Make it easier for Clients to find you
Convince a Client to end up a search on your website. Show him that all formalities can be managed via the Internet without the need to contacting with a park reception desk - thanks to JUMPMANAGER.
Scenario I
Client chooses online purchase
Center for managing your Client's membership.
Client panel
Focus Client's attention on the Client Panel which manages his account and membership: convenient browsing of the offer, carnet's purchase and management, reservation and assessment of classes. Several ways of payment, including recurring ones. Everything via the Internet, without a reception desk involvement.
Client has objections against an online purchase?
Offer a discount on the carnets purchased through Client Panel. Inform about the advantages through a newsletter, SMS campaign or write about it on social media.
Higher attendance at classes
Reduction of the costs of the reception desk
Several payment methods
Scenario II
Client buys a ticket at a trampoline park
This is the first contact with the Club offer.
Self-service stand
Implement a solution which is not only generating a profit but also is building a modern outlook of a facility. You will gain self-servicing sales stand which relieves the reception desk: account and membership management, control over access and payments (including recurring ones).
Member anonymity?
Inform in advance about the benefits of the self-serving stand. Make a use of a stand display as an additional form of contact with a client. Consider the presence of a club's advisor in the self-serving sales area.
Self-servicing sales stand
Reducing the time of customer service
Modern outlook of a trampoline park
Convenient ways of payment
Access control – several access scenarios
Client decides to approach customer service stand: he has additional questions, he might prefer to purchase a membership with the help of the employee of the club.
Reception desk application
Manage sales with the help of an intuitive system. Manage the offer, schedule, and staff. If the purchase was disrupted during an online process or at the self-serving stand because a client wants to pay with cash, take it over in the reception desk application - it's a great chance to close the transaction and build a lasting relationship with your client.
Change of a tool? Data transfer?
Our qualified support will conduct training on the system handling and will conduct safe data transfer. In case of doubts, you can rely on the helpline or online support or a database.
Effective time management of your team
Efficient customer service
Easy offer creation
Warehouse and sales management
Marketing campaigns: newsletter, SMS
The decision has been made!
Client wants to become a member.
Time to pay for a carnet. Client expects fast proceeding of the transaction.
Several ways of payment
Give a client a choice and make the transaction easier. In this way you will get more clients and by promoting recurring payments, you will provide yourself and clients with the continuity of the subscription.
How to convince clients to the ways of payment preferred by a trampoline park?
Grant a discount for those who renew a carnet on regular basics.
Integration with popular online payment systems
Revenue forecasting - recurring payments
Option: non-cash customer service
Fast transaction execution: buy & pay & train
Hi, Club Member!
Going through the verification process.
Access control
Increase convenience and security through an access and verification system, adapted to your club members and facility. Independent, quick identification and verification, using a transponder, magnetic card, barcode card, or biometrics. Supported by, among others gates, turnstiles.
You are worried that a club member will not return transponder back?
Use a deposit for a wristband, which you will give back to the Club member after the training.
Independent, quick identification and access verification
Gates and turnstiles
Transponder
A magnetic card or a bar code card
Hello!
Welcome screen
Make a Club member feel that it will be a really successful training right from the moment of entering. Prepare welcome information for a Member.
Club member doesn’t notice the welcome screen?
Create original content, highlight the graphics designed especially for the welcome screen - let it be remembered.
Increase satisfaction from choosing the facility
Show that you notice the Member
Enhance the image of the facility brand
Club member enters the changing room. He wants to prepare for the training.
Smart changing room
Club member enters the changing room. He wants to prepare for the training
He uses the changing room with automatic locks. The system reminds the number of the cabinet chosen by the Member.
The cost of the equipment?
We choose equipment tailored to the preferences and capabilities of your facility.
Increase the general satisfaction of a client
Convenient use of the infrastructure of a facility
No problem with missing keys
Let's jump
Is video - is FUN!
Video tablet
Gain new clients thanks to video publication recorded by a Member from a trampoline park in social media.
How to encourage to put out video?
Mark out the video zone by graphical identification. Offer additional bonuses for the Member who publishes a social media recording.
Promote the object in the circles of your Member's friends
Get new clients from social media
Safe recording - without a video selfie
How much time is left?
Time Control Panel
Increase a Club Member comfort by giving him an opportunity to control the time that is left. They will not exceed the paid time.
Why is it important to take care of a Member's time at the facility?
The client can get easily discourage himself towards the club, if he will pay for the exceeded time. Offer him a security and control over the cost for his time at the club.
Checked by facilities that do not sell tickets for full-hours entries
Increase the feeling of the Club member that the facility cares about his interests
End of training!
Classes are finished – it’s time for a summary and assessment.
Tablet for assessment of the satisfaction of the classes
Learn about the Member's opinion about the classes or the facility. Limit the risk of possible criticism on social media by giving a chance to express one's opinion at the facility.
How to encourage to positive assessment?
Encourage by additional benefits so as to the Club Members will use the solution.
Learn about the Member’s opinion about the facility
React to the negative comments
Opinions added also from the level of the mobile application
Another visit at a trampoline park?